Return & Exchange Policy

Please read carefully — our policies help us serve you better and process genuine claims quickly.

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No Returns & No Refunds
We do not accept returns or provide refunds. Exchanges are allowed only under specific conditions below.
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Exchange only for defective / damaged / wrong item
If the product you received is defective, damaged in transit, or a different item than ordered, you may request an exchange.
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Report within 48 hours of delivery
All issues must be reported within 48 hours of delivery. Report via WhatsApp: +91 82249 43098.
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Unboxing video & pictures required
Please record an unboxing video showing the package condition and take clear photos of the product and packaging. These are required as proof to process exchanges.
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Product must be unused & in original packaging
To qualify for an exchange, return the product unused, with all tags, accessories, and in its original packaging.
Message on WhatsApp Email Support

Thank you for trusting THE GORGEOUS. Exchanges are processed after verification and at the seller's discretion. Any additional conditions will be communicated when you contact support.